Returns & Refunds

"If it doesn't feel right —
send it back."

30 days. Free. No questions. That's a promise, not small print.

"Fit is the hardest thing to get right online. We know that. So we made our returns policy as easy as possible — because we'd rather you try something and love it than not try at all." — Eleanor Reid, Founder · Arlien

The Returns Policy — plainly stated

What	Detail
Return window	30 days from the date your order arrives
Cost	Customer pays for return label
Condition required	Unworn, unwashed, with original tags attached
Refund method	Original payment method
Refund timeline	3–5 working days after we receive your return
Exchanges	Yes — note your preferred size on the returns form
Faulty items	Full refund or replacement, no return required for damaged goods

Partial Refunds

In some cases, returns are sent back to our manufacturer, which can make return labels more expensive than expected.

When that happens, we may offer a partial refund and — allowing you to keep the item without the need to send it back.

Exchanges

If you'd like a different size or colour, note your preference on the returns form inside your parcel (or email us at info@arlien.co.uk before sending it back). We'll hold your requested item if it's in stock and dispatch it as soon as your return arrives. If your preferred option has sold out, we'll issue a full refund instead.

Faulty or incorrect items

If your item arrives damaged, faulty, or not as described, email us at arlienfashion@gmail.com with your order number and a photo of the issue. We will arrange a replacement or full refund — whichever you prefer — at no cost to you and without requiring you to return the item.

Items not eligible for return

Items that have been worn, washed, or had their tags removed cannot be returned unless they are faulty. This is to protect all customers who purchase from our collection. If you are unsure whether an item qualifies, email us before sending it back.

Your statutory rights

This returns policy is in addition to your statutory rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013. You have the right to cancel your order within 14 days of receiving it for any reason. Our 30-day policy gives you additional time beyond the legal requirement.