1. Who we are

Arlien UK Ltd ("Arlien", "we", "us", "our") operates arlien.co.uk. We are a company registered in England and Wales. By purchasing from or using our website, you agree to these terms.

2. Orders & payment

When you place an order, you are making an offer to purchase. We accept your offer when we send you an order confirmation email. We reserve the right to decline or cancel an order for reasons including stock availability, pricing errors, or suspected fraud.

All prices are shown in GBP and include VAT where applicable. Payment is processed securely through Shopify Payments. We accept Visa, Mastercard, American Express, PayPal, Klarna, and Apple Pay.

3. Delivery

Delivery timescales are estimates only. We aim to deliver within 6–10 working days. We are not liable for delays caused by postal services, customs, or circumstances outside our control. Full details are in our Shipping Policy.

4. Returns & refunds

We offer a 30-day free returns policy. Full details are in our Returns Policy. Your statutory rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013 are not affected.

5. Product descriptions

We make every effort to ensure product descriptions, images, and measurements are accurate. Colours may vary slightly between devices due to screen settings. Measurements are of the garment, not the body. If a product is materially not as described, you are entitled to a full refund.

6. Intellectual property

All content on arlien.co.uk — including text, images, brand identity, and design — is owned by Arlien UK Ltd or licensed to us. You may not reproduce, distribute, or use our content without written permission.

7. Limitation of liability

We are not liable for indirect, incidental, or consequential losses arising from your use of our website or products, except where required by law. Our total liability to you will not exceed the amount paid for the relevant order.

8. Governing law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Changes to these terms

We may update these terms from time to time. The current version will always be available on this page. Continued use of our website after changes constitutes acceptance of the updated terms.

10. Contact

For any questions about these terms: